Shipping Policy
Key info:
- Order cutoff: 17:00 (GMT+0:00) Greenwich Mean Time (United Kingdom)
- Order handling: 1-3 business days (Monday to Friday)
- Order transit: 4-6 business days (Monday to Friday)
- Free shipping on all orders within The United Kingdom
- Delivery Time: 5-9 business days (Monday to Friday) before the order reaches you.
Cancellations
Something came up and you want to cancel? You can! Let us know via support@lunoraliving.com and make sure you do this before we ship the order (usually within 1-3 days). Are you too late? Don't worry, you can still return the order. The return shipping costs will be at your expense.
Wrong / damaged items
The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to support@lunoraliving.com within 30 days of getting the package. Attach photos, your order number and let us know what's wrong. We'll do our best to resolve the issue quickly.
Delayed Orders:
Okay, so it should take at most 9 days until your order arrives (let's do the math just in case, max 3 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact Information
Do you need any help or have you encountered any issues? We're here to lend a hand.
Contact Information
Store Name: LUNORA Living
Business address: Scheepsbouwersweg 1H, 1121PC Landsmeer, The Netherlands
Company Name: Maximum Lifestyle
Registration Number: 77711084 / NL861104122B01
Phone number: +4407351469135
E-mail: support@lunoraliving.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+0:00) Greenwich Mean Time (United Kingdom)
We will reply to your messages within 24 hours on business days.
